Device support
Live assistance for device setup and troubleshooting
Device support is often difficult because customers struggle to explain what they see. Beam gives device companies a branded way to guide users through setup, pairing, syncing, updates, and troubleshooting with live visual assistance.
Built for connected-device support
Beam fits consumer electronics, hardware apps, companion apps, and regulated setup journeys where visual context shortens the path to resolution.
eReadersSmart home devicesPrintersCamerasRoutersWearablesFitness devicesMedical devicesAudio equipmentConsumer electronics
Bring live assistance and streaming into your product.
Give customers real-time help, demos, training, and live experiences without sending them to another platform.