BeamOpen dashboard
AI-assisted embedded support

Help customers inside your product, with AI watching the session.

Beam lets support teams invite a customer to share live context, guide the fix with AI, and generate summaries inside tools like Intercom, Help Scout, device apps, and custom dashboards.

Start with BeamRead integration docs
Customer consentAgent AI consoleTicket summaries
Live Assist
Kobo setupWi-FiBluetoothAccount sync errorLibrary
Beam Assist

AI support for complex customer issues

For support, onboarding, device setup, troubleshooting, billing help, and customer success moments that need visual context.

  • Invite customer to share from your service
  • Agent watches inside your interface
  • AI suggests next steps and generates summary
Create Assist invite
Beam Stream

Live visual sessions when one-to-many matters

Use the same platform for product demos, classrooms, launches, expert sessions, and embedded live video experiences.

  • Branded stream pages and players
  • Studio sources, guests, camera, and screen layouts
  • Public or private stream routing
View streams
How support teams use Beam

One button in your support tool. One guided session for the customer.

1

Invite

Add a Beam button to Intercom, Help Scout, Zendesk, your app, or your device companion.

2

Observe

The customer approves sharing and the agent sees the exact screen, app state, or device setup flow.

3

Assist

Beam AI suggests next steps, grounded in visible context and your support docs.

4

Summarize

Send the outcome, root cause, and follow-up tasks back to your own system.

Built for product teams

Embed the whole support loop, not just a screen-share link.

Create invites from your backend, mount the customer or agent UI with the SDK, send observations to AI, approve actions, and push summaries back into your own workflow.

const invite = await BeamAssist.createInvite({
  subject: "Customer setup help",
  customer_id: "user_123",
  conversation_id: "helpscout_789"
});

BeamAssist.mountAgent("#support-panel", {
  sessionId: invite.id,
  agentToken: invite.agent_token
});