Screen sharing support
Let customers share the exact app, flow, or device state they need help with.
Customer support
Embedded video support for customer service teams
Beam helps customer support teams resolve complex issues faster with live visual assistance. Start secure support sessions from your product, help center, or support dashboard and guide customers in real time with video, screen sharing, and branded assistance tools.
Resolve complex issues faster
Give agents live visual context when screenshots, long email threads, or meeting links slow the customer down.
Guided assistance
Help users through high-friction steps while they stay inside your customer experience.
Session records
Keep support work visible with logs, permissions, and recording controls.
Bring live assistance and streaming into your product.
Give customers real-time help, demos, training, and live experiences without sending them to another platform.