Technical troubleshooting
See what the customer sees and guide them through complex issues faster.
Beam Assist
Embedded live assistance for customer support
Beam Assist helps support teams guide customers in real time with secure screen sharing, video support, and product-native assistance sessions embedded directly inside your app, website, or help center.
Product-native support
Replace meeting links with product-native support
Traditional support often forces customers into meeting tools, long email threads, or confusing step-by-step instructions. Beam Assist gives your team a faster, more natural way to help. Start a secure assistance session from your support workflow, invite the customer with a link or code, and guide them live inside a branded experience they can trust.
Built for high-friction journeys
What Beam Assist is built for
Beam Assist is ideal for customer journeys where visual context matters.
Account and setup help
Help users complete onboarding, connect accounts, configure settings, or resolve access problems.
Device assistance
Support customers setting up eReaders, smart devices, printers, cameras, routers, medical devices, and connected hardware.
Customer success
Guide customers through important workflows without asking them to join an external meeting.
Capabilities
Key Beam Assist features
Live screen sharingVideo support sessionsOne-time session linksCustomer consent promptsAgent dashboardSession logsRecording controlsRole-based permissionsBranded support experienceAPI and SDK access
FAQ
Frequently asked questions
What is embedded live assistance?
Embedded live assistance lets companies provide real-time support directly inside their own app, website, or customer portal. Instead of sending users to an external meeting tool, teams can launch a branded support session with video, screen sharing, and guided help.
How is Beam Assist different from Zoom or Teams?
Beam Assist is built for customer support workflows, not meetings. It can be embedded into your product, connected to your support tools, branded for your company, and designed around customer consent, troubleshooting, and session control.
Can Beam Assist be used for device support?
Yes. Beam Assist can help companies support customers with connected devices, companion apps, setup flows, account issues, firmware updates, and troubleshooting journeys.
Bring live assistance and streaming into your product.
Give customers real-time help, demos, training, and live experiences without sending them to another platform.